bad customer service

All posts tagged bad customer service

Only Creeps Say “karen”

Published July 18, 2020 by Maryanne

CreepsPhoto by Robert Zunikoff, courtesy of Unsplash

If you Google what the slang term “karen” means, there’s just so much about it and so many ways to analyze it, and misuse what it originally meant. In a nutshell, nowadays, it’s any middle-aged white woman who complains to a manager because she feels entitled. We’ve gotten to that point where the term is so misused (like the words “narcissism” and “literally”) it’s derogatorily tossed at ANY woman who complains.  It’s a stupid word that translates to “Shut the fuck up — WOMAN!” It is downright nasty — and creepy! And merely another way loser men try to belittle women; taking us back to the 1800s. Way to go, assholes!

I get it, you think you’re such a big deal sticking up for a worker who doesn’t do his/her job right? Well, let me ask you, why should a person who works in service be cuddled like a little lamb? If you are hired to do a job of service your job is to do it with a smile on your face. Don’t take your shit out on customers!

This is where society has gone wrong — big time. Long gone is the saying, “The customer is always right.” We’re living in times where it’s frustrating to even call on a manager because no one has the balls to train their employees correctly. People of service can do whatever the hell they want — and get away with it. They will lie and so will the manager in order to not look bad. No one wants to man up and be responsible for screwing up.

That is bad news. You can’t even say it’s “bad business” because no one cares. From the largest corporation down to small businesses, everyone has to be right. All. The. Time.

And you have the self-righteous stander-bys  chiming in, “Calm down KAREN” which makes the situation no better. Doing that makes you a BULLY! Why don’t YOU calm down and mind your own business? No, man’s gotta be a “hero” — but the “hero” has it all wrong. Making someone feel small just because she spoke up for herself makes you a ZERO! And a CREEP!  In fact, anyone who jumps on the “karen” bandwagon is a CREEP and here’s why:

  • Mentally stable people don’t call names. If there’s a problem, they talk to each other like adults.
  • Mentally stable people don’t randomly attack others. They mind their own business.
  • Good service is a part of the job. A worker is representing a company. When you go to an establishment, you deserve good service. No one should be called names for calling a manager if service is not up to par. In fact, going to management will help the establishment develop and grow. You learn from mistakes, so put on your big boy pants and LEARN!
  • Using a sexist/ageist term in general means you are a loser. Sexism and ageism is a thing. Educate yourself.
  • Women should not be silenced. Simple as that.

So, you have a choice. Do you want to continue acting like a big baby and calling others names? Or do you want to up your game and learn that it’s not cool to judge people?

And, to the ladies, I say, continue to stick up for yourself if you’re being treated poorly. Don’t let men try to silence and shame you by name-calling. They are fools. You know who you are!

Maryanne Christiano-Mistretta can be reached at: maryannechristiano@gmail.com.

She is available for blogging, ghost writing, writing. She is also available for book signings and motivational speaking engagements. In addition to Love Cats, she is the author of the following books :

“Be (Extra)Ordinary: 10 Ways to Become Your Own Hero” is available on Amazon. To get your paperback or Kindle version, visit:Be (Extra)Ordinary

“I Don’t Want to Be Like You” is available on Amazon. To get your paperback, Kindle or audio copy, go here: I Don’t Want To Be Like You

Her fiction book “Love Cats” second printing is now available, under the pen name Krystianna Mercury, from Pink Flamingo. You can purchase it here: Love Cats

Visit Maryanne’s You Tube Channel here: Be YOUnique

 

COVID-19 Health & Safety in Health Food Stores

Published April 6, 2020 by Maryanne

Health Food -- My coconut wrap, arugula, avo, tomato, coconut cheeseCoconut wrap with avocado. tomato, and arugula 

Yesterday I had a horrible experience in a health food store. The owner sent me an email apologizing, so I won’t “name and shame” but I think it’s important to share my experience in case others have something similar happen to them. And I made a promise to myself to never support them again after what went down.

First, this is MY POLICY…

Beginning today, I am no longer supporting mom and pop “health” food stores who do not respect the boundaries of COVID19. This includes: 1. Cashiers/managers and other workers NOT social distancing. 2. Stores that do not sanitize their carriages; 3. Store that have a “policy” for CUSTOMERS to wear those vinyl/latex gloves because they are unsanitary when used incorrectly; 4. Stores that do not clean their parking lots that are filled with said gloves discarded on the ground.

Now, my bad experience…

There’s a health food store I’ve favored for over a decade. They had everything. Great produce, mineral make-up, toiletries, and perfume that doesn’t test on animals (I’ve used cruelty free products since 1996), and even a great selection of incense.

Two weeks ago, I noticed they had vinyl gloves for customers to wear to shop. These types of gloves never sat well with me. In fact, I think they are disgusting. Nevertheless, I put a pair on and within seconds I was pulling them off because I could feel my sensitive skin reacting to them. I tossed them in the garbage. I shopped, then afterwards I went to my car and noticed these gloves were discarded all over the lot. The store didn’t take care to clean up and put them in the garbage. I found this to be vile and was proud of myself for not participating in the glove thing.

Yesterday I went back to the store and now it was mandatory that customers had to wear gloves. I told a cashier that I couldn’t wear them because last week they made my hands red.

Well, she took it upon herself to come out from behind her cash register and scold me — two feet away from me! Not at all social distancing. Now I was freaking out because I knew this person was a smoker and not in the best of health. Even though I’m very healthy, I didn’t want her to pass it to me, if she had it, then I might pass it to someone else who isn’t very healthy! So not cool.

At this point, I’d also like to say, that this store does not sanitize their carriages. This is something that never bothered me before. I am not a germ phobic, but now with COVID19, I can’t…

Anyway, I told her I was going to contact the owner of the store because she was harassing me. She went nuts and told the manager of the make-up department that I was going to tell on her. What a big baby! The make-up manager wasn’t much better in insisting that I wear the gloves. It made no difference to her when I said I was a professional writer/author and I couldn’t afford to have my hands get red, itchy, or whatever else would happen because two weeks ago I had a bad reaction to the vinyl gloves. Did she give a shit? No. Instead the two women continued to behave like scary, uptight school marms as they went on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on about “store policy.”

I was like, “forget it,” and left. Without groceries.

Then I called one of their other stores to speak to the owner. He wasn’t there but another manager told me I could go back into the store wearing WINTER GLOVES.

REALLY?! WINTER GLOVES?! That is even more unsanitary! I practically laughed in her face.

I left feeling defeated. It was a 25-minute drive and now I had no groceries for the week. When I got home, I researched and found this wonderful article from Men’s Health: You Shouldn’t Be Wearing Gloves To Go Grocery Shopping

I smiled to myself and posted this on Facebook. A nurse friend said the article is correct. Being right was cool, but it didn’t take away from the drama of being yelled at by two misinformed puppets who seemed to take a sadist delight in ganging up on a friendly, happy, petite, attractive woman. It was an extreme level of catty I haven’t experienced in a long time; from two mean women who were stuck in a go-nowhere job. Perhaps they were pissed that they had to work during the COVID19 pandemic. But that is not my problem. They should take it up with their boss.

The incident took it’s toll on me and I had a headache since last night. This is when I realized, you can’t call a place a health food store when it’s stressing you out, because STRESS IS NOT HEALTHY!

Later that day, my husband took me to Whole Foods. Over the years I had my issues with that store too, but to my surprise, the way they were handing things was impressive. They had customers lined up outside, letting people in as others left. Everyone was politely standing six feet apart. The wait wasn’t bad at all, especially since it was a gorgeous spring day.

Inside some were disobeying the six feet rule, but my immune system is pretty stellar so I wasn’t worried. Especially their mouths were covered with masks and they weren’t scolding me, so no accidental spit was coming out of their mouths like how some people get when they yell.

When I paid, and I am not an Amazon Prime member so I don’t get a discount, my total was 20 percent less than what I usually pay at that mom and pop store. They also carry some brands I like that the other store doesn’t.

So until this pandemic ends and I can go food shopping every day like I used to and support other mom and pop health food stores, I think I’ll be just fine going to Whole Foods as a one-stop shopping place.

Maryanne Christiano-Mistretta can be reached at: maryannechristiano@gmail.com.

She is available for blogging, ghost writing, writing. She is also available for book signings and motivational speaking engagements. She is the author of the following books :

“Be (Extra)Ordinary: 10 Ways to Become Your Own Hero” is available on Amazon. To get your paperback or Kindle version, visit: https://www.amazon.com/Be-Extra-Ordinary-Ways-Become/dp/1733546227

“I Don’t Want to Be Like You” is available on Amazon. To get your paperback, Kindle or audio copy, go here: https://www.amazon.com/Dont-Want-Be-Like-You/dp/1726273261

“The Gypsy Smiled” is available on Amazon. To get your paperback or Kindle version, go here: https://www.amazon.com/Gypsy-Smiled-Maryanne-Christiano-Mistretta-ebook/dp/B074VC7MT9