bad service

All posts tagged bad service

Beware of So-Called Health Joints

Published May 29, 2019 by Maryanne

Fresh Pressed JuiceCan you trust this dish? 

Health-conscious people already know this, but if you’re just starting out on your journey to health, I’m here to tell you BEWARE when you order food at your local juice place.

Here’s a little story about why I won’t support a certain juice place in Cranford, New Jersey.

When I recently ordered an acai bowl, I was told that there was no sugar in the granola. If I don’t want sugar in granola, it would make sense I’d want the unsweetened acai, right? Well, they give me the SWEETENED acai. When I told them I didn’t want sweetened, they insisted I pay for it!

I was dumbstruck! I was forced to pay for something I didn’t order. Then they said they would make another but I’d have to pay for it. I was in tears because I felt defeated. I never heard of treating a customer like that. So, begrudgingly, I handed over $36 for an acai bowl I didn’t want, a salad, and a juice.

Like the nice person I am, I gave my bowl away to another customer and walked out.

I know this company has another store in Bernardsville, New Jersey, so I called hoping the owner was there. She was. I complained and she got very defensive. She took my complaint personally, which was bizarre. But in the end, she did say she’d give me another free. She called the Cranford store to tell them to make me another. Mind you, I’m self employed and all this running back and forth took so much out of my busy day, but it’s the principal, right? And that’s why you do take out, to save time from cooking, right? Well, not today.

When I got back to the Cranford store, the two workers gave me the dirtiest looks! When one of them handed me the unsweetened acai bowl, she looked like she was handing over her car keys to a parent who punished her. If looks could kill I would have been DOA! WOW.

To lighten the mood I asked jokingly, “Did you spit in it?”

She didn’t get the joke.

“No!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!” she squealed like a pig in heat. Meanwhile a customer standing by with a stick up her arse gave me a nasty look too.

(This is where you want to scream, “Eat a hamburger! Your vegan diet is making you cray-cray!)

I walked out with my mind made up, I will never go there again. I do not like nasty people who can’t own up to the fact that THEY messed up!

The real kicker was, while complaining to the owner, I had a quick conversation about health with her (which ended shortly because she was totally clueless). She insisted that cane sugar is HEALTHIER than fresh fruit! Unbelievable.

The moral of the story is, you can’t trust places that claim they are healthy. Unless you are on top of them, asking to read every ingredient, you most likely will end up with sugar in your meal. If you’re a vegan, or just someone concerned about your health,  honestly, you are better off going to White Castle for an Impossible Burger. At least you know it’s junk food and it’s not disguised as “health” food.

Maryanne Christiano-Mistretta can be reached at: maryannechristiano@gmail.com.

She is available for blogging, ghost writing, writing, and motivational speaking engagements. She is the author of the following books:

“Be (Extra)Ordinary: Ten Ways to Become Your Own Hero” will be available October 2019. To pre-order, go here: https://kicamprojects.com/shop/be-extraordinary/

“I Don’t Want to Be Like You” is available on Amazon. To get your copy, go here: https://www.amazon.com/Dont-Want-Be-Like-You/dp/1726273261

VICTORY!

Published July 3, 2014 by Maryanne

victory

A little victory!!

For those who read yesterday, I had a very bad experience with a cashier at Trader Joe’s and even a worse time trying to complain to management, who had a very careless attitude towards my troubles.

After speaking to two managers at Trader Joe’s and some ding dong at their corporate office in Cali, I tried ONE MORE TIME to get some satisfaction and I GOT IT! The manager I spoke to today said, sincerely (not kissing my ass or trying to shut me up with the “yes, ma’am” bullshit that I hate) that I was right and that woman was WRONG for treating me as she did and that the other manager was WRONG for saying, “Maybe she had a bad day.”

And that when I go in again he’d love to meet me and he’ll have a gift for me.

So today, we learned two things:

1. If you’re right, be persistent in getting what you want.

2. “Having a bad day” is a lame excuse to be nasty to someone. Be professional at all times!

Feeling Yelp-less?

Published November 12, 2012 by Maryanne

The first time I posted on Yelp was a year ago when I had horrendous service from Lens Crafters.

Then I forgot about this haven for bad service until I started working for a client who used Yelp as her bible.  My client, a restaurant owner, takes all her Yelp and Zagat reviews very seriously. Too bad no one else does. While my client goes over all her reviews, good and bad, and thanks reviewers for a good review and apologizes to the ones who wrote bad reviews, this is the exception rather than the rule.

Unless you live under a rock, you must know that we’re living in the Me-Me-Me Century. In this day and age, the customer is not always right. In fact, the customer is rarely right. Business owners will most often get defensive when you confront them about their wrong doings. Back in the 1980s if you complained about bad service, you may have gotten compensated for it with a gift certificate and an apology. But nowadays, you get bitch slapped for complaining — how dare you! Dare you complain, you’ll hear every defensive excuse in the book. A business owner will always defend his employee. A business owner will not admit to being wrong. A business owner will not accept constructive criticism. And a business owner or manager does not care if they lose a customer.

Sadly, we’ve gotten to the point where customers may not bother complaining because they know it will do no good. Yet, some of us still must make our voices heard, because venting is healthier than holding it in. So we will write those bad reviews no matter what the consequences because we want business owners to KNOW how we really feel. And that gives us a little bit of satisfaction even though deep down you still feel very hurt because you are not a valued customer and the business will never make right on how you were wronged. But what’s really pathetic is that the business owner may even read your review and hold resentment toward you! Their bad service is not the enemy — YOU ARE!

Why the change of heart since the 1980s? Maybe too many people screwed over places by complaining in order to get a freebie and word got out? Maybe there are so many people in the world, if one customer left there are so many others that it won’t harm a business. It’s a big world out there, right? If you burn one bridge, there’s so many others to travel over. Or maybe, as I’ve said before, people are just too pig-headed, too self-righteous to admit they are wrong.

Whatever the case may be, it’s a very sad world we live in. I’d love to go back in time to when the customer was always right, when there was such a thing as a “baker’s dozen,” when you can get something accomplished by writing a letter … sigh …

My only salvation is the fact that I am a self-employed home business owner and I have the power to treat people as I like to be treated myself. And one person can always inspire someone else.

So, c’mon people, let’s take a good old fashioned trend and make it new again! Let’s get good service back in vogue!