health food stores

All posts tagged health food stores

Celebrating Mom and Pop Health Food Stores

Published May 15, 2015 by Maryanne

SAM_7343Basil Bandwagon (Photo by Maryanne Mistretta)

I took a much needed day off today and went on a little adventure and ended up, for the first time at two amazing health food stores I was never in before! Big Bear Natural Foods (http://www.bigbearnaturalfoods.com/) in Pennington, New Jersey and Basil Bandwagon (http://basil-bandwagon.tumblr.com/) in Flemington, New Jersey.

Basil Bandwagon has been around since 1993 and Big Bear since 1971 (with locations in Pennsylvania too!)

Since the mid-1980s when I first became health conscious, I was all about supporting the local health food stores. Back then, they were a real novelty. You go to the Mom and Pop stores and find amazing items you couldn’t find elsewhere. Then fast-forward to modern times and now all the big corporations like Shop Rite, Stop & Shop, A&P sell the goods, even the goods you’d least suspect: grass-fed beef, Miracle Noodles, kombucha and non-homogenized grass-fed milk. And that is a good thing, but not for the Mom and Pop stores. So I like to continue supporting them as much as possible.

The thing with Mom and Pop stores though is that they do jack their prices up, so my game plan is to look for sales or very unique products that are not yet in supermarkets.

Both stores went beyond my expectations!

At Big Bear I purchased Brad’s Kale Chips which were on sale. These raw chips are my favorite, but extremely pricey. So kudos to Big Bear for having a sale!

Then at Basil Bandwagon my favorite score was Nick’s Sticks (http://www.nicks-sticks.com/), grass-fed beef snacks with no nitrites, no added antibiotics or MSG (and no sugar either, I might add). These treats were absolutely delightful! As a little girl I favored Slim Jims (an unhealthy treat) and I gave them up in my early 20s learning how bad they were for you. Nick’s Sticks is the first grass-fed beef snack I ever had that was just as fabulous as Slim Jims — but they are GOOD for you. With 10 grams of protein, a fairly low sodium content for a snack, zero carbs, zero grams of sugar and nine grams of healthy fat — you can’t go wrong! This brings me back to the day of eating beef snack sticks on the porch, reading comic books, while my Grandma and Aunt Sophie chatted. What a great thing to have a healthy version of a favorite childhood treat!

And I’m ecstatic to say, the service at both Big Bear and Basil was excellent!

At Big Bear, the woman who helped me went out of her way looking for other health food stores in the area to help me find a product I was looking for. That’s how I came upon Basil Bandwagon, which was huge — possibly the biggest health food store I was ever in, including those in NYC. They had a counter where I ended up having a bean burger without bread. They put it on a huge salad platter, accompanied with fresh salsa. The greens were super fresh too. They had Bragg’s amino liquids on the counter and balsamic vinegar, as well as pink Himalayan sea salt. It’s so nice when health food stores go the extra mile for you and you don’t have to ask for stuff. Everyone in the store was extremely helpful and I spent a lot of time there.

You can guarantee I will be back at both health food stores

(Even though they are not in my area, they are well-worth the trip!)

And I gotta be honest too. Even though I’m a Young Living Oils distributor, I do LOVE a diffuser that was being used at Big Bear by a company called NOW. So I will be going back to get that diffuser. (No disrespect to Young Living, but hey, you gotta love my honesty! I still spend over $100 a month on Young Living products and always will. I’m just madly in love with that diffuser. Tee-hee!)

KUDOS to TWO AWESOME MOM AND POP HEALTH FOOD STORES!

YOU GIVE NEW JERSEY A GOOD NAME!

SAM_7349Looking forward to eating my Sea Snax!

Feeling Yelp-less?

Published November 12, 2012 by Maryanne

The first time I posted on Yelp was a year ago when I had horrendous service from Lens Crafters.

Then I forgot about this haven for bad service until I started working for a client who used Yelp as her bible.  My client, a restaurant owner, takes all her Yelp and Zagat reviews very seriously. Too bad no one else does. While my client goes over all her reviews, good and bad, and thanks reviewers for a good review and apologizes to the ones who wrote bad reviews, this is the exception rather than the rule.

Unless you live under a rock, you must know that we’re living in the Me-Me-Me Century. In this day and age, the customer is not always right. In fact, the customer is rarely right. Business owners will most often get defensive when you confront them about their wrong doings. Back in the 1980s if you complained about bad service, you may have gotten compensated for it with a gift certificate and an apology. But nowadays, you get bitch slapped for complaining — how dare you! Dare you complain, you’ll hear every defensive excuse in the book. A business owner will always defend his employee. A business owner will not admit to being wrong. A business owner will not accept constructive criticism. And a business owner or manager does not care if they lose a customer.

Sadly, we’ve gotten to the point where customers may not bother complaining because they know it will do no good. Yet, some of us still must make our voices heard, because venting is healthier than holding it in. So we will write those bad reviews no matter what the consequences because we want business owners to KNOW how we really feel. And that gives us a little bit of satisfaction even though deep down you still feel very hurt because you are not a valued customer and the business will never make right on how you were wronged. But what’s really pathetic is that the business owner may even read your review and hold resentment toward you! Their bad service is not the enemy — YOU ARE!

Why the change of heart since the 1980s? Maybe too many people screwed over places by complaining in order to get a freebie and word got out? Maybe there are so many people in the world, if one customer left there are so many others that it won’t harm a business. It’s a big world out there, right? If you burn one bridge, there’s so many others to travel over. Or maybe, as I’ve said before, people are just too pig-headed, too self-righteous to admit they are wrong.

Whatever the case may be, it’s a very sad world we live in. I’d love to go back in time to when the customer was always right, when there was such a thing as a “baker’s dozen,” when you can get something accomplished by writing a letter … sigh …

My only salvation is the fact that I am a self-employed home business owner and I have the power to treat people as I like to be treated myself. And one person can always inspire someone else.

So, c’mon people, let’s take a good old fashioned trend and make it new again! Let’s get good service back in vogue!